I had some cheap thing that I bought at a great big Home center (get it). It looked nice, but it was wobbly, and I found that the mount was not well thought out it began to get metal fatigue within a couple of years, so that hanging even two bath towels on it made it loose and crooked. I was constantly fighting with it.I decided to replace it with a different brand and got this. The mount is well designed and solid, easy to install, and it looks great. The towel bar no longer sags or wiggles. But when we had our shower redone, the workers had to take it off the wall so that they could get in and out without damaging it. Once the job was finished, they reinstalled the towel bar but they lost one of the little set screws, so once again, I had a very unstable towel rack.
I contacted Gatco and told them my problem. I also told them that I had replaced the towel bar in my other bathroom with a Gatco towel bar because I'd been so impressed with this one. They sent me 5 new set screws free of charge. And they sent them within just a few days, so I was very pleased, and now all of my towel racks are perfect! Thanks, Gatco!!!
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