Here is what you will need to do. First use some pressure and pull the metal rod out of the bamboo shaft. You will see that at the end of the metal rod is a hole, and if you look into where you pulled it out of there is a small metal rod going through the bamboo shaft. This should of been installed through the hole, holding it in place. Since it wasn't, your TP holder will rotate around.
Now, pull off both side of the bamboo, they are both fitted around this center piece some some epoxy or super glue, just use a little pressure, twist them, and they should come right off.
You may have to clear off some old dried epoxy/glue, but once you have, you can push the small metal rod out with the end of a pen, or a hammer/nail. Now, simply insert the metal rod that attaches to the wall back into the hole it come out of, then once in, make sure its hole is lined up and place the small metal rod back into place, securing it in place. This took a little pressure, I ended up lightly hammering it in to get it secured. This was the only part that really took any effort, and is probably why the manufacturing skipped this step and made their product faulty. Then simple put some super glue for extra strength into the bamboo pieces, slide them back in, and voila you now have the product you originally wanted, working perfectly!
I wish I could post pictures, this literally took me 5 minutes without knowing what I was doing, you should be able to do it in no time, now that you know what is wrong, and how to fix it.I ordered the Formbu Toilet Tissue Holder to match the other Formbu stuff I had bought at the hardware store. I installed the toilet tissue holder but since the design only has a mount on one side of the roll, somehow this thing start to swivel a few degrees. The flaw isn't that it moves because of how you have mounted it, but because there is wiggle room on how the stainless steel arm is mounted to the wall mount. This thing is unusable unless you like your toilet paper sliding off every time. The design flaw is unfortunate because it's a cool concept and aesthetically pleasing out of the box but not very functional.
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The holder starts to rotate within a few days and joint actually had a small dimple which holds the shaft. Really bad design. I tired to fix it with superglue and it held for a while and then its back to rotating again.Read Best Reviews of InterDesign Formbu Toilet Tissue Holder, Brushed Stainless Steel/Bamboo Here
I was so happy to see that this product was offered online because I had the matching towel holders. Well, the towel bars are holding up great, but this one only has one mount to the wall. It was about a week before it started to rotate. Haven't tried fixing it yet, but it is disappointing knowing that it needs adjustments right out of the box.Want InterDesign Formbu Toilet Tissue Holder, Brushed Stainless Steel/Bamboo Discount?
I was surprised when I realized this has only one mounting post. The tissue roll just slips over an open ended pin. It is a great idea, so much easier to put on a new roll. It is very convenient and it looks very nice.
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